Refund Policy

1. Subscription Plans

SmartPOS offers monthly and annual subscription plans. All fees are charged at the beginning of each billing period and are non-refundable, except as outlined below.

2. Cooling-Off Period

If you are a new customer, you may request a full refund within 14 days of your initial purchase, provided you have not exceeded reasonable usage limits. This applies only to first-time subscriptions.

3. Annual Plan Refunds

For annual subscriptions, you may request a pro-rata refund for the unused portion of your subscription term after the first month. A processing fee may apply.

4. Monthly Plan Refunds

Monthly subscription fees are non-refundable except during the initial 14-day cooling-off period for new customers.

5. How to Request a Refund

To request a refund, please contact our support team at pos@retech.pk with your account details and the reason for your request. We will process your request within 5-7 business days.

6. Chargebacks

If you dispute a charge through your bank or payment provider (chargeback), your account may be suspended until the matter is resolved. We reserve the right to charge a fee to cover chargeback-related costs.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at pos@retech.pk.